This online payment system is provided by MERCHANT. MERCHANT may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms. The country of domicile for MERCHANT is India.

kaalaai at its own cost guarantees to deliver products to all cities across India and states all over India.kaalaai shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order,customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

To ensure safe delivery of all products,the same are double packed in waterproof and corrugated box.All orders are shipped by the best transport/courier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.

GIFT DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package,for any reason,kaalaai will under no circumstances issue a refund or credit to the customersaccount,nor shall kaalaai attempt re-shipment of the same order.For a special or preferred delivery date,the customer shall necessarily mention the required delivery date in the gift message box when placing the order.If the order does not contain any delivery date,the package shall be delivered at the first opportunity,as soon as possible.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requsted to provide full address with pincode /zipcode.NOTE:BillingAdderss shall mean the address where a customer recevies the credit card bills.Shiping address shall mean the address where the order shall have to be deliverd.

Generally no deliveries can be made on Saturdays and Sundays.However, in case of emergency,solely at the discretion of kaalaai ,delivery may be made on Saturdays.

kaalaai uses the services of the best transport/courier agencies such as USPS,DHL,TNT,Speed post etc,which deliver within 48-72 hours in all Major cities of India.

In case customer wishes to avail other alternate shipping options,kaalaai may then suggest other options.On special request,kaalaai may also provide special quotes for shipping,in case merchandise order amount is large.Customer may send email to kaalaaimart@gmail.com for further details.

In case of multiple orders,customer may receive the same separately,depending on product availbility and shipping locations.

All products shall be shipped from India.

kaalaai shall not give any refund,returns,replacement and exchange for reason of delay caused due to the carrier agency.However,at its sole discretion,kaalaai may agree to provide credit which may be used for future orders.

kaalaai shall intimate by email,in case of delay in shipping due to un-availability of stock or due to unusual delay in filling on order.