We ship items out as soon as we get them from the sellers, but this will not be the same day as your order. In general, you will receive your item within the chosen shipping time frame ( 3-6 Business days/ 5-9 Business days). If we anticipate a longer lead time ( In case of not fulfilled by kaalaai product), it will be noted in the item description page. If you have any questions about the lead time on a specific item, please contact us with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
If the shipment arrived in your country and there is no response from you then your shipment will be returned back to the origin country. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable.
After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe.
In the rare cases, a shipment can be stuck in customs and may need a declaration or additional documents from your side. If you are failed to provide the requested declaration or additional documents then we will not be able to offer any refund from our side because the shipment will be confiscated by the customs authorities.
In the unlikely event, if there are chances that shipment can be returned back to the origin due to incomplete documents from the consignee, then we may refund you the product cost only.
Refused delivery: In this case, kaalaai will try to return the shipment back to the origin (US,UK or CHINA) and return shipping will be deducted from your Product cost. So your refund amount will be Product cost – Return cost = Refund amount. This amount will be refunded to you as soon as the shipment will return back to the seller. In case, if the product is not returnable back to the origin (the US, UK or CHINA) then, in that case, we won’t offer any refund to you. Since the item will be disposed of by the customs within your country.
Not fulfilled by kaalaai products can take minimum 10 days (up to 40 days) to deliver. We might cancel such product(s) from the order and refund you if any issue arises with the delivery of such products. We will speed up the process of such products as soon as we will receive them from the sellers to our warehouses.
Remember : In case, if any product from the order gets canceled due to any reason like out of stock, restrictions etc. then we have the rights to process remaining products of the order.
Here at kaalaai we believe in 100% customer service and strive to please all kaalaaiers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to kaalaai in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
These categories cannot be returned:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it's approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
If you’ve done all of this and you still have not received your refund yet, please contact us at kaalaaimart@gmail.com
There are certain situations where only partial refunds are granted: (if applicable)
If you have any questions regarding the returns and refund policies then please contact us.
